Debt Recovery Plus required a 24 hour IVR payment service and website based payment portal to provide our customers with a quick and easy way to make payments across multiple Channels.
At the same time enabling us to free up the time and resources to focus on our core business activities. We required the services to update our in house systems in real time and look up against our systems to offer talyor made payment arrangements and validate accounts if required.
Key IVR designed and built an IVR system, which was able to look up references from our systems to return balance information and check validity of an account number. It was designed to validate Card numbers and card type, and automatically apply the correct surcharge based on card type. Payments are posted using our webservice in to the DRP systems in real time. Key IVR built and host DRP’s web payments portal, which allows their customers to make payments using computers or mobile devices utilising all the features available in the IVR method. Key IVR retain detailed logs of the visits to the site and the stage reached in the payment process allowing DRP to monitor fraudulent payment attempts.
“We have now worked with Key IVR for over 3 years, over this time or needs have grown, they have always managed to accommodate our requests, and have made good effort to understand our business
Key IVR provide excellent reporting on a daily basis, detailing not only the payments received, but also at what stage a payment may have failed. This is very useful for identifying any problems, or whether the service needs to be streamlined. We wouldn’t hesitate to recommend them to anyone looking for this kind of service.”