News and Blogs

Latest News from Key IVR

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News & Blogs


Is Pause and Resume Really Protecting Your Customers Data?

Organisations that accept card payments over the phone are recording calls for training and monitoring purposes, an obligation the Financial Conduct Authority (FCA) put in place to prevent, detect and deter market abuse. This becomes difficult for those wanting to achieve the Payment Card Industry Data Security Standard (PCI-DSS) which states that no sensitive card…

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Adidas Shoes

Adidas Announces Data Breach Affecting Millions of Customers

On June 26th, it’s believed an unauthorised third party acquired certain data associated with millions of Adidas consumers, exposing sensitive details including contact information, usernames and passwords from their US website. Following a preliminary investigation Adidas stated that it didn’t believe any credit card or fitness information was included in the breach, with the company…

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Key IVR Welcomes Some New Faces

Key IVR are happy to welcome four new members into our expanding team, Zoe Lomax (Operations Manager), Chris Cairns (Head of IT), John Kamau (Project Manager) and Oliver Slingsby (Service Desk Analyst). Zoe LomaxOperations Manager Ambitious and goal-oriented Zoe Lomax comes to us from Plusnet, along with her extensive skills as a Release Manager to…

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Travel Website Orbitz Experience Data Breach Affecting 880,000 Customers

Between October and December 2017 travel booking website, Orbitz, experienced a data breach when their previous booking platform was accessed by an unknown party. It wasn’t until March 1st 2018 that the company recognised that there had been an issue. The breach affected data relating to 880,000 of Orbitz’ customers, including names, payment card information,…

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What is GDPR?

The European Union’s General Data Protection Regulation (GDPR) comes into play on 25th May 2018, designed to protect the personal data of consumers and make organisations more accountable on how they handle such information. Built upon the existing Data Protection Act (DPA) 1998, GDPR is the most comprehensive data privacy standard to date. Its implementation…

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Support Team Expansion

We’d like to welcome two new members to the Key IVR family, Abiodun Popoola (Helpdesk Manager) and Nameesha Weeratunga (Helpdesk Administrator). They will both be providing support to our growing client base and bring a wealth of experience to the team. Abiodun PopoolaHelp Desk Manager Nameesha WeeratungaHelpdesk Administrator Interested in joining the Key IVR team? We are looking…

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Tailoring a PCI Compliant Solution for At-the-Door Payments

Providing every member of your field-based teams with a PDQ machine can be costly to maintain and may rely on a strong signal to process transactions, there are some cost-effective alternatives available. We have a new replacement option that will help your staff with processing card payments on-site at your customer’s property simply, flexibly and mobile. Your staff…

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Key IVR Launches it New Website!

We are pleased to announce our new mobile-responsive website has gone live, with our latest service portfolio, case studies and more. Built on a popular web CMS, the new website is now a home for all product information with future plans to develop a dedicated Partner Portal and sector specific pages. If you have any…

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Online shopping

Save valuable time and improve payment accuracy with IVR validation

If you’re a Key IVR customer with a web payment solution and you’re not validating your customer transactions you’re spending valuable time matching every transaction and investigating errors. With IVR validation, a simple upgrade to your existing Key IVR solution, you’ll have the option to supply customer records or a list of outstanding payments so transactions…

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What is PCI-DSS Compliance?

What is PCI-DSS Compliance? The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. The Payment Card Industry Security Standards Council (PCI-SSC) was formed by Visa, MasterCard, American Express, JCB…

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OneCall Insurance extend their Key IVR partnership

The long-standing partnership between OneCall Insurance and Key IVR has been extended further with the introduction of secure call centre payments using Key IVR’s Border platform. Border enables OneCall Insurance call centre agents to take payments securely using Key IVR’s PCI compliant payment suite. One Call Insurance lets you compare car insurance, home insurance, van…

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New Key IVR Helpdesk

Key IVR have implemented new support processes and created a dedicated support team to enhance communication and service levels to our clients. These processes are managed by our in-house support team, who will evaluate your enquiry or issue and prioritise the actions required by using a three tier system. Your support enquiries are allocated a…

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G24 Parking Management Solutions go live with Key IVR

G24 Parking Solutions have launched their secure payment line with Key IVR to enable automated payment collection services 24 hours a day, supported by a comprehensive back-office integration. They specialise in providing car park management solutions to retailers, retail parks and other corporate and independent organisations throughout the UK. G24 offer clients a range of…

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Key IVR welcomes new Channel Partner Optomany

Key IVR are pleased to announce a partnership agreement with Optomany a new and innovative payment service provider offering the very latest in electronic acceptance solutions. Optomany is one of the newest names in the payment processing arena, but with a rich heritage and a management team responsible for delivering many payment sector firsts. Their…

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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.


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