Aside from managing the strategic direction of the business, Darren’s role is to ensure that the teams are operating efficiently and delivering the best possible solutions for clients. Darren built his IT career working with high profile corporates, including Anderson Consulting and PwC. The projects he brought to life vary: from delivering a software platform for an O2 telecoms call centre and creation of tax calculation software, to the design and installation of complete call centres.
As Head of Sales, Mark is responsible for managing the sales and business development teams at Key IVR. His wealth of management skills and service portfolio knowledge helps the team support clients and deliver success to the business. Mark's intimate technical expertise and over 15 years delivering system solutions across several providers ensures he can provide concise solution proposals and troubleshoot client issues first-hand.
Dianne is responsible for Partner sales and management at Key IVR, ensuring success for our partners and resellers; supporting major payment gateways with their account teams to sell Key IVR solutions. Dianne's experience in sales, management, training and recruitment helps Key IVR clients achieve the best results from their projects and solutions.
Deborah is responsible for client side project delivery of complete payment solutions and services, managing customer satisfaction and optimising the use of the selected payment service through the business. Deborah brings a wealth of telecoms, IVR and call centre experience to the team. With over 15 year in the industry her expertise covers GENESYS Call Routing and NICE call recording systems as an administrator and trainer, including troubleshooting and change management across the platforms and systems.
Aaron’s experience and technical knowledge helps him offer the best solution to meet his customer’s specific needs. Through understanding their business challenges he can work with project stakeholders to help them achieve their objectives and de-scope their business to ensure PCI compliance. He is committed to ensuring customers are working efficiently and getting the most from their solution by providing training during customer on-boarding or project launch.
Sophie’s enthusiasm and tenacity helps drive the delivery of clients’ projects. With her dedicated, consultative approach, she can provide informed recommendations to help stakeholders take the best course of action for their organisation. During the critical go-live stage, Sophie can provide on-site or on-the-phone support to end-users so customers can get the most from their solution, troubleshooting any concerns or issues that may arise.
Abi has years of customer experience stemming from her extensive work as a medical sales professional. Her ability to build long-standing connections through her warm and welcoming personality is what helps her quickly identify business challenges and obtain the right solution. She is versatile in her own approach from her knowledge on different business sectors and partnerships.
Zoe brings exceptional experience to Key IVR, ensuring her role as Operations Manager achieves outstanding results from our team. Her experience assisting with the rapid growth of her previous company has allowed her to effectively sculpt and define the process within the operational and delivery team. Her driven and passionate work ethic will assist with the success of Key IVR as it continues to grow.
With 24 years of military experience, Steve’s dedication and self-discipline have had a positive impact on the management and drive of Key IVR and its clients. Through interacting with people in a variety of different situations, he is diverse in his approach to problem solving and management, utilising his experience to be a crucial part of our support team.