TAXI PAYMENT SOLUTIONS

A range of secure payment options with FarePay

3 LEVELS TO SUIT YOUR ORGANISATION

Designed for drivers, office staff and your customers.

Protected 3D secure transactions for Fare, Base Rent, Pre-Payments and Invoice Payments.

Trusted by Taxi Firms Nationwide

Level 1: In-Car

Offer your customers and drivers a simple in-car payment solution.

Combined with Office Virtual Terminal and 3D Security, Level 1 makes driver payments a breeze, saving you time and money.

  • Secure in-car payments by SMS / Text web link
  • Office Virtual Terminal for Fare, Base Rent, Pre-Payments and Invoice Payments
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Level 2: Office

All the benefits of the Level 1: In-Car package, plus a tailored self-service suite with telephone IVR. Our service lets you change credit and debit card permissions across services and apply custom surcharges to transactions.

Our unique Click-to-Pay service is 3D Secure, and can prevent chargebacks – protecting your money.

  • 3 x IVR Secure Payment Lines for self-service Pre-Payments, Invoice Payments and In-car Fare Payments
  • Click-to-Pay for 3D Secure transactions, helps prevent chargebacks – all payment details are secured by web link, via email and/or SMS
  • Toggle credit and debit card permissions by service
  • Integrated Reporting Module, saving staff time and money
  • Customisable surcharges
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Level 3: Driver Suite

All the benefits of Level 1: In-Car and Level 2: Office, plus our automated service which lets your drivers easily manage their payments.

The Driver Suite frees up office resources, giving your drivers more time on the road, making more money and providing a better overall service.

  • Drivers can easily manage their Base Rent, view transactions remotely, pay via Web Portal or IVR
  • Automated driver rent payments – speeding up the rent payments process and saving staff valuable time
  • Balances are sent to drivers automatically, via email and/or SMS
  • Base Rent reporting in real time via the Integrated Reporting Module
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FarePay Features Comparison

 
Level 1:
In-Car
Level 2:
Office Suite
Level 3:
Driver Suite
In-Car Payments for Drivers to send Passengers a unique SMS with payment details (Click-to-Pay)
A branded Web Portal to accept fares via credit and/or debit card
Virtual Terminal for booking office to take card details over the phone for Fare Payments
3 x Telephone IVRs for Customers to pay 24/7 365 days a year
- Fare Payments (Completed journey payments)
- Pre-Payments (Pre-booked journey payments)
- Account Payments (For invoiced customers E.g. Schools, organisations, hospitals, etc)
Customers can pre-pay for bookings via SMS or email link (Click-to-Pay) containing Web and IVR payment details
Real-time reporting dashboard for payments via In-Car, Web and IVR
Driver payment management via Self Service Portal using base-rent data from Trapeze (via File upload / SFTP) or iCabbie (automated integration via API)
Balances sent to drivers automatically via SMS and/or Email
1 x Additional IVR and Web Portal for Drivers to pay their base rent 24/7 365 days a year
Drivers can Tokenise or save their card details for continuous / automated payments

Request a FarePay Demo

We’d be happy to show you FarePay in action with a one-to-one on-screen demonstration from a FarePay expert.

Submit your details and we’ll be in contact to arrange a demo.

Call us on 01302 513 000

ACCREDITATIONS

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MS Partner
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Service Additions

Tokenisation

Tokenise a customer's card and they will only have to provide card details once, saving them time on regular payments and purchases. Card details are not stored anywhere outside the issuing card company. All tokens will have a dedicated reference for every individual customer. E.g. Policy number, customer number, customer name, phone number, etc.

Recurring Payments

Offer your customers a Recurring Payment Plan with a range of payment frequencies, such as weekly, fortnightly, monthly and more. If required, a Recurring Plan/CPA (Card Payment Authority) can be created by processing £1 that will not be taken on the customer's account. Using a Recurring Payment Plan instead of a Direct Debit allows you to re-take failed payments, restarting the plan and avoids your customers incurring expensive Failed Direct Debit charges. This method is recommended by the FCA, as debt isn't added onto customers paying off existing debt.

Optional Integration

SFTP Integration

Validate your customer transactions and avoid matching every transaction and investigating human errors. You'll have the option to supply customer records or a list of outstanding payments so transactions can be validated as a customer makes a payment. Report files are uploaded into a secure FTP environment for you and your team to access. Upload them to your system to re-consolidate and update your customer records. Can be configured to be compliant with the upcoming General Data Protection Regulation (GDPR).

Bespoke API Integration

Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms. If necessary, a bespoke API can be developed to work seamlessly with your business systems. With a direct API Integration to your internal platform we can correspond through a SOAP/Web Service and check information as it is entered by the customer or agent. By confirming reference numbers, identifiers, amounts and posting information back into your CRM in real-time, you save valuable time with no manual reconciliation.
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Key IVR are a privately owned UK business offering automated payment services in the UK and internationally through Europe and into the United States. We are a customer-service focused organisation and take care to manage and meet our client’s expectations.

CONTACT INFO

Key IVR Ltd, Unit 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE