Fully-automated payment collection system, available 24/7


Recommended by payment gateways and security consultants alike, our secure, robust payment platform operates in a UK data centre to enable your organisation to process payments at any time – 24 hours a day, 365 days a year.

Key IVR have been building Payment IVR solutions since 2003, helping organisations cut down on inefficiency and outdated ways of collecting payments. We help realise your goals of reducing the time and money spent on taking and processing payments, through offering a fully-automated payment collection and processing system.

Our IVR designs are rigorously tested and aligned with your existing business systems to offer your customers a painless transaction process.

Your solution will be fully branded and bespoke to you, with professional voice artist recorded messages included. Multi-lingual and multi-currency support is also available.

Our PCI-DSS Level 1 compliant platform can process payments for a variety of sectors and services across the UK and through Europe – ranging from utilities, insurance, parking, through to financial services and local authorities.


Key Benefits

  • 24/7 Payment Collection Service
  • PCI-DSS Level 1 Compliant
  • 100% hosted solution, meaning no on-site installation
  • Fully bespoke & branded to suit your requirements
  • Real-Time Reporting
  • Multi-currency, Multi-lingual & Multi-MID
  • Professional voice artist recordings
  • SMS receipts for completed payments
  • A stand-alone solution or integrated with existing systems with a range of options, including FTP (SFTP) or API/CRM
  • Recurring Payments available
  • Staged and “Promise” Payments

Ideal for a Variety of Sectors

  • Debt Management & Debt Collection – find out more
  • Utility Providers & Suppliers – find out more
  • Travel Agencies & Tour Operators – find out more
  • Financial & Insurance Services
  • Universities & Education
  • Parking Enforcement
  • Taxi Operators
  • Housing and Tenancy
  • Public Sector
  • Hospitality
  • Retail


Request a Payment IVR Demo

We’d be happy to show you our Payment IVR solution in action with a one-to-one on-screen demonstration from a Payment IVR expert.

Submit your details and we’ll be in contact to arrange a demo.

Service Additions


Tokenise a customer's card and they will only have to provide card details once, saving them time on regular payments and purchases. Card details are not stored anywhere outside the issuing card company. All tokens will have a dedicated reference for every individual customer. E.g. Policy number, customer number, customer name, phone number, etc.

Recurring Payments

Offer your customers a Recurring Payment Plan with a range of payment frequencies, such as weekly, fortnightly, monthly and more. If required, a Recurring Plan/CPA (Card Payment Authority) can be created by processing £1 that will not be taken on the customer's account. Using a Recurring Payment Plan instead of a Direct Debit allows you to re-take failed payments, restarting the plan and avoids your customers incurring expensive Failed Direct Debit charges. This method is recommended by the FCA, as debt isn't added onto customers paying off existing debt.

Optional Integration

SFTP Integration

Validate your customer transactions and avoid matching every transaction and investigating human errors. You'll have the option to supply customer records or a list of outstanding payments so transactions can be validated as a customer makes a payment. Report files are uploaded into a secure FTP environment for you and your team to access. Upload them to your system to re-consolidate and update your customer records. Can be configured to be compliant with the upcoming General Data Protection Regulation (GDPR).

Bespoke API Integration

Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms. If necessary, a bespoke API can be developed to work seamlessly with your business systems. With a direct API Integration to your internal platform we can correspond through a SOAP/Web Service and check information as it is entered by the customer or agent. By confirming reference numbers, identifiers, amounts and posting information back into your CRM in real-time, you save valuable time with no manual reconciliation.


MS Partner
Key IVR are a privately owned UK business offering automated payment services in the UK and internationally through Europe and into the United States. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.


Key IVR Ltd, Unit 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE