OUTBOUND VOICE & SMS

Save time & money with automated messaging campaigns

AN INTELLIGENT AND ROBUST DELIVERY SOLUTION

Outbound IVR is an effective and cost efficient way of reaching a large audience of customer or prospects, quicker than call centre agents calling each and every contact.

The beauty of outbound messaging IVR is that your message can be delivered even when there’s no one there, or if they are not answering the phone.

The pre-recorded voice can be customised according to your preferences and geared towards your target audience, with a range of applications. This solution is perfect for organisations looking to distribute appointment & invoice reminders, marketing campaigns & surveys, Direct Debit failures and debt collections in a cost-effective way.

The platform is able to deliver thousands of messages every hour throughout the world both by voice and SMS, saving your agents valuable time and increasing customer engagement and conversions.

By using flexible call strategies, messages and promotions can be delivered directly to your contacts with an optional real-time connection back to your call centre or payment IVR.

Features

SMS / Text Messaging

Load your customer or prospect data using the Self Service website or by SFTP to send out bulk SMS / text messages reminding, chasing or informing customers with a call to action.

The text is completely editable and personalised (E.g. customer name, policy number and amount to pay or the required information). Increase conversion and customer engagement with a call agent number or Click-to-Pay weblink.

Mini-Dialler IVR

Save call agent time with a Mini-Dialler IVR, distributing a bespoke, professional voice artist pre-recorded message to your customers or prospects. During the call, the contact can be transferred to an agent or payment line.

Manage multiple campaigns within your Self Service portal, reporting on real-time outbound statistics, dead numbers, voicemails and more.

Key Benefits

  • Reach a larger audience and save call centre agent time compared to traditional outbound methods
  • High capacity platform, able to send thousands of messages per day
  • Easy-to-use Self Service portal to manage your outbound campaigns
  • Adjust the outbound call rate in real time to optimise traffic into your call centre
  • Schedule campaigns to run over one or multiple days
  • Report on dead phone numbers for data cleansing or follow-up
  • Leave a voicemail with the recipient on your organisation’s behalf
  • Automatically schedule call-backs at different times based on no-answer, engaged or answerphone detection
  • Competitive call and SMS pricing
  • Multiple dynamic fields to personalise message content to individual recipients, with the option to use Click to Pay to link to an auto-filled payment portal

Ideal for a Variety of Sectors

  • Debt collection, payment and invoice reminders
  • Appointment reminders and cancellation services
  • Utility communications such as meter reading requests
  • Marketing and promotional messaging
  • Automated surveys

Request a Outbound Voice & SMS Demo

We’d be happy to show you our Outbound Voice & SMS solution in action with a one-to-one on-screen demonstration from a Outbound expert.

Submit your details and we’ll be in contact to arrange a demo.

Call us on 01302 513 000

ACCREDITATIONS

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Key IVR are a privately owned UK business offering automated payment services in the UK and internationally through Europe and into the United States. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

CONTACT INFO

Key IVR Ltd, Unit 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE