UTILITY SUPPLIERS & PROVIDERS

Don’t get left behind, offer your customers the latest automated or Smart Meter payment options

PCI-DSS COMPLIANT V3.2 LEVEL 1 SERVICES - THE HIGHEST LEVEL OF PAYMENT SECURITY

Create a solution that fits your organisation and customer’s needs, with services that work together reliably and securely – fully integrated with your existing systems.

TRUSTED BY OUR CUSTOMERS

In a highly competitive energy supplier industry, it’s important to have the leading edge by offering a superior service. Your customers want to be able to choose how they pay for their services – on the phone, via SMS, online or on their Smart Meter. With a range of fully branded PCI Compliant solutions from Key IVR your organisation can offer a range of the latest payment options, including Smart Meter Payments, which will be the norm in households by 2020.

SimCardIcon_01_01_01

Smart Meter Payments

Pre-authorised Smart Meter Payments allows customers to securely store their card details through tokenisation against their property, protected by the highest level of PCI compliance, allowing you to offer a number of Smart Meter payment options to your customers.

1) Top-Up Account from Smart Meter

Utilising the Smart Meter’s GSM functionality, customers can simply top-up their account from the Meter using their saved payment details, with their new account balance displayed clearly on screen. For more ease of use, customers can be presented with a fixed amount to pay (E.g. £5, £10, £15, £20) and enable automatic top-up.

2) Top-Up Account via SMS

Low balance on the Smart Meter can trigger an SMS to the customer, notifying them of the top-up options available – instantly top-up the account via SMS reply using a previous tokenised payment method or enter new card details via a dedicated mobile-friendly web page. Auto top-up options are also available when a Meter balance hits a minimum amount.

Contact us on 01302 513 000 or sales@keyivr.co.uk if you’d like to discuss this revolutionary Smart Meter payments solution.

Smart-Meter-Image_03
null

Contact Centre Agent Payments

The Key IVR Agent Assisted Payments service offers a range of options for your staff to accept payments made over the phone in a safe and compliant manner. DTMF tone suppression and masked card details ensure you’re reducing the risk of data breaches or rogue agents – every call can be PCI-DSS compliant to the highest level and help de-scope your network environment.
null

Automated Telephone Payments

Available 24/7, 365 days per year, a fully-branded Payment IVR allows your customers to pay their bills at any time without the need for costly staff intervention. The call recordings are created specifically for your requirements, recorded by our professional voice-actor.

The solution can be integrated to validate customer reference numbers and look up balances from your back office systems. Transactions are also available for your staff to view real-time via a Self-Service Portal.

Secure Online Web Payments

The Key IVR Web Payments service can be configured as a fully branded e-commerce payment facility, allowing your customers to make payments securely via the Internet, on desktop or mobile device 24/7, 365 days a year. The payments solutions can be integrated with your existing systems to provide up to date balance information to the person paying the bill and provides you with real-time reporting, available via a Self-Service Portal.

Click-to-Pay Web Link

Provide a unique payment link with our Click-to-Pay service, generated whilst on the phone with your customers or sent to them as part of an Outbound SMS campaign.

Customers are directed to a branded payments web page, with reference and amount fields pre-filled and uneditable, they simply have to provide payment details and complete the transaction. Accessible on desktop, tablet or mobile device the process is 3D secure and PCI compliant to the highest level available.

Automated Voice & SMS Campaigns

Our Outbound Voice & SMS service can reach a larger audience and save agent time compared to traditional outbound methods. Your message can be delivered even when there’s no one there, or if they are not answering the phone.

The pre-recorded voice message or SMS can be customised according to your preferences, perfect for distributing the latest bill, chasing outstanding or unresponsive customers. The platform is able to deliver thousands of messages every hour throughout the world both by voice and SMS, saving your agents valuable time and increasing engagement.

Recurring Payments & Payment Plans

The Recurring Payments service can be configured to your requirements to offer full or recurring payment options, over weeks or months. Your agents can set up a payment profile against a customer, similar to a direct debit system, the service will then process the payments at the appropriate time and send customers a receipt automatically.

Daily reports can be generated to inform your agents when transactions are declined and when cards are due to expire.

Contact us on 01302 513 000 or sales@keyivr.co.uk if you’d like to discuss the ideal solution for your organisation.

Alternatively, arrange a demo of our services with one of our payment solutions experts.

Key Benefits

  • Stay competitive by providing your customers with the latest range of payment services
  • Hosted on a DTMF Suppressant Call Centre Payments Platform
  • Level 1 PCI-DSS Compliant v3.2 – The highest level of security
  • 100% hosted solution, meaning no on-site installation
  • Multiple Agent Logins
  • Concurrent Licencing (no seat licences)
  • Agent can remain in continuous conversation with customer when taking card details if necessary
  • Real-time reporting
  • Optimised agent experience through a Self-Service Portal
  • Integration with major Payment Service Providers
  • Well designed API for simple integration
  • Competitive call and transaction rates

Utilities Solutions Demo

We’d be happy to show you our range of services in action with a one-to-one on-screen demonstration from a payment solutions expert.

Please submit your details and we’ll be in contact to arrange a demo.

DON'T TAKE OUR WORD FOR IT

With hundreds of happy clients on our PCI DSS v3 Level 1 certified payment solutions, the results speak for themselves:

ACCREDITATIONS

dssCompliant
MS Partner
cicmCorporatePartner
BPA-logo
keyivrLogoWhite
Key IVR are a privately owned UK business offering automated payment services in the UK and internationally through Europe and into the United States. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

CONTACT INFO

Key IVR Ltd, Unit 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE