BAILIFFS & DEBT COLLECTORS

A range of convenient payment services for the bailiffs & debt collection market

PCI-DSS COMPLIANT SERVICES FOR A VARIETY OF PAYMENT OPTIONS

Trusted by some of the UK’s leading debt organisations and fully integrated with your existing systems.

Due to the nature of your business, debt collection and bailiff card processing needs to be fast, reliable and convenient for both debtors and your staff. Whether you take payments on the phone, via an automated IVR, online or in person we can provide a bespoke, PCI-DSS Compliant solution, comprised of payment methods that work seamlessly together.

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At the Door

We have payment solutions that make card processing for bailiffs and debt collectors simple, mobile and flexible.

Our Web Payments service can run on nearly all mobile phones, allowing card payments to be processed at your debtor’s door, providing confirmation and reference details on successful transactions.

Your debt collection staff can view transactions in real time on a dedicated Self-Service Portal.

Over the Web

The Key IVR Web Payments service can be configured as a fully branded e-commerce payment facility, allowing debtors to make payments securely via the Internet. The payments solutions can be integrated with your debt collection or CRM system to provide up to date balance information to the person paying the bill and provide you with real-time reporting.

Transactions are also available for your staff to view real-time via a Self-Service Portal.

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Over the Phone

The Key IVR Agent Assisted Payments service offers a range of options for your staff to accept payments made over the phone in a safe and compliant manner. DTMF tone suppression and masked card details ensures you’re reducing the risk of data breaches or rogue agents – every call can be PCI-DSS compliant to the highest level and help de-scope your network environment. This is a comprehensive bailiff card processing solution.
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Using Automated Telephone Payments

Available 24/7, 365 days per year, a fully-branded Payment IVR allows your debtors to pay you at any time without the need for costly staff intervention. The call recordings are created specifically for your requirements, recorded by our professional voice-actor.

The solution can be integrated to validate customer reference numbers and look up balances from your back office systems. Transactions are also available for your staff to view real-time via a Self-Service Portal.

Recurring Payments & Payment Plans

Ideal for debt collection where a recurring credit or debit card payment is required. The service can be configured to your requirements to offer full or recurring payment options, over weeks or months. Our recurring card payment system allows users to set up a debtor, an outstanding debt and a payment profile, similar to a direct debit system. The system will then process the payments at the appropriate time and send debtors receipts automatically.

Daily reports are generated to inform your users when transactions are declined and when cards are due to expire.

Automated Voice & SMS Campaigns to Debtors

Our Outbound Voice & SMS service can reach a larger audience and save agent time compared to traditional outbound methods. Your message can be delivered even when there’s no one there, or if they are not answering the phone.

The pre-recorded voice message or SMS can be customised according to your preferences, perfect for chasing outstanding and unresponsive debtors. The platform is able to deliver thousands of messages every hour throughout the world both by voice and SMS, saving your agents valuable time and increasing engagement.

Contact us on 01302 513 000 or sales@keyivr.co.uk if you’d like to discuss the ideal solution for your organisation.

Alternatively, arrange a demo of our services with one of our payment solutions experts.

Key Benefits

  • Provide debtors with a range of payment services – on the phone with an agent, via an automated IVR or online payment portal.
  • Hosted on a DTMF Suppressant Call Centre Payments Platform
  • Level 1 PCI-DSS Compliant v3.2 – The highest level of security
  • VISA Europe Approved
  • 100% hosted solution, meaning no on-site installation or down time
  • Multiple Agent Logins
  • Concurrent Licencing (no seat licences)
  • Continuous conversation with customer when taking card details
  • Reduced AHT (Average Handling Time)
  • Minimal bandwidth requirements
  • Real-time reporting –  removes the need to pause call-recordings
  • Optimised agent experience through a Self-Service Portal
  • Integration with major Payment Service Providers
  • Well designed API for simple integration
  • Competitive call and transaction rates

TRUSTED BY OUR CUSTOMERS

Debt & Bailiffs Solutions Demo

We’d be happy to show you our range of services in action with a one-to-one on-screen demonstration from a payment solutions expert.

Please submit your details and we’ll be in contact to arrange a demo.

ACCREDITATIONS

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Key IVR are a privately owned UK business offering automated payment services in the UK and internationally through Europe and into the United States. We are a customer-service focused organisation and take care to manage and meet our client’s expectations.

CONTACT INFO

Key IVR Ltd, Unit 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE