With this voice to text option, customers can be prompted to speak their details aloud at certain steps. The service will provide this information back to you in a sound file, transcribed text format in Excel or integrated directly to your back office systems via our powerful API.

Powered by world-leading technology, our clients use this for a range of uses; such as logging address information for Charity Gift Aid, or providing comments and feedback at the end of the payment process.

This bypasses the hurdles of manually transcribing details from call recordings, such as data security issues when sensitive details are involved. It can also become expensive and time-consuming when you’re faced with high volumes.

Add Direct Debit to your payment solution and start securing collections through one of the most trusted channels in the UK.

Set up, modify and monitor Direct Debits simply and conveniently, avoiding the hassle of chasing a multitude of late payments. Options include: payment plans and one-off transactions to collect variable amounts, subscription payments and fixed fees alike.

Tokenise a customer’s card, meaning they will only need to provide card details once, saving them time on regular payments and purchases.

All payments are secure as card details are not stored anywhere outside the issuing card company, with tokens containing a dedicated reference for every individual customer.

E.g. Policy number, customer number, customer name, phone number, etc.

Offer your customers a Recurring Payment Plan with a range of payment frequencies, such as weekly, fortnightly, monthly, etc.

A Recurring Payment Plan / CPA (Continuous Payment Authority) differs from a Direct Debit as you can re-take failed payments, restarting the plan and avoiding expensive failed payment charges.

This method is recommended by the FCA, as debt isn’t added onto customers paying off existing debt.

Validate your customer transactions and avoid matching every transaction and investigating human errors.

You’ll have the option to supply customer records or a list of outstanding payments so transactions can be validated as a customer makes a payment.

Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms.

If necessary, a bespoke API can be developed to work seamlessly with your business systems.