Integration Options

Save your organisation time and money by connecting our payment solutions with your existing business processes

OUR FEATURED PARTNER INTEGRATIONS

Back-end Office and CRM Integrations

SFTP Integration

Using Account References, Customer IDs, Postcodes or many other formats, you can validate payments and transactions before they’re made. This significantly reduces time reconciling and investigating human errors. Say goodbye to guessing which payment matches up to which customer. With the option to upload customer data, or a list of outstanding payments, transactions can be validated as a customer makes a payment. This information is picked up directly from our SFTP site, or alternatively you can host this within your own systems to be collected and uploaded automatically.

This integration option helps streamline updates and payment reconciliation. Report files are produced as frequently as required (daily, weekly, etc) for your team to access. The files are customised to your specific needs, to include whatever post payment data is required.

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SFTP Example

An organisation has a Payment IVR solution that collects invoice payments 24/7. Using automated scripts, they export their customer account numbers and outstanding balances to a secure FTP location. This automatically updates their payment IVR and website.

First thing in the morning, their team logs onto the same SFTP site and downloads the daily reports, then uploads these to their CRM system. As the report is formatted specifically to match their CRM fields the system can map the data easily.

All customer records and invoices are now consolidated and updated to reflect the recent payments made on the Payment IVR.

Bespoke API Integration

Our solutions are compatible with many APIs, allowing integration with hundreds of different platforms. A bespoke API is developed to work seamlessly with your business systems 24/7. With a direct API Integration to your internal platform, we can correspond through a SOAP/Web Service, validating information as it is entered by the customer or agent.

By confirming reference numbers, identifiers and amounts, then posting information back into your CRM in real-time, you save valuable time with no manual reconciliation.

What are the Requirements?

Our API integration connects to your organisation’s or IT partner’s endpoint using common SOAP, WSDL or REST technologies. We would liaise with your IT team to connect our payment solution with your systems. However, if you don’t have available IT resource we are able to build both halves of the API integration.

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Supported Platforms Include:

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API Example

A customer goes to your branded web payments page to pay an invoice and enters their reference number. Within seconds, the web page populates the Amount Due field with the information held against the customer record in your CRM.

As the customer completes payment, CRM is quickly updated to reflect the payment made, in-turn updating any reports and dashboards.

Our Gateway Partnerships & Integrations

Payment gateways perform the relevant security and validity checks on credit or debit cards they are used by consumers to pay for goods or services.

Our services act as a secure conduit to increase convenience and conversion with additional payment methods. Also, we never hold onto any payment funds or store any of your customers’ sensitive card details.

We work with a range of payment gateways, including:

  • Cardstream
  • Worldpay
  • Sagepay
  • Global Payments
  • Ingenico
  • Heartland
  • Firstdata / FDMS
  • Mastercard / TNS
  • PayPoint
  • Adflex
  • Barclays ePDQ
  • CreditCall
  • DataCash
  • Checkout.com
  • Fidelity Payments
  • Global Iris
  • Optomany
  • Pineapple Payments
  • PayPal
  • Payzone
  • Cardknox
  • Worldline
  • RealEx
  • RSM2000
  • Secure Trading
  • Verifone
  • Elavon

Unique Contact Centre Integrations

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Agent Assisted Payments wireframe within your CRM system.

Limit the amount of effort your agents have to put in to process a payment by embedding our Agent Assisted Payments solution into your CRM system. By ensuring contact centre agents are never exposed to sensitive cardholder data, even the most complex contact centres can use a fully-integrated solution designed to process payments to the highest level of security.

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Click-to-Pay payment button within your CRM system.

Quickly send a bespoke text message, email or WhatsApp message to your customer, straight from your Customer Relationship Management (CRM) system, at anytime. This is is sent directly to the customer asking for payment with a unique web link, taking them straight through to a web page to enter their card details, bypassing any need to enter order information or customer references.

Cryptocurrency Integration Options

Built on a highly flexible platform, our cryptocurrency payments service can connect with many different partners, including:

  • Coinbase
  • NOWPayments
  • Blockonomics
  • Coingate
  • Blockchain
  • Coinmama
  • CEX
  • BitMart
  • BitStamp
  • Kucoin
  • Spectrocoin
  • Kraken
  • OKEx
  • Gemini
  • Bittrex
  • CoinPayments
  • OpenNode
  • Bitpay
  • Plisio
  • Triple A
  • PumaPay
  • Binance
  • payWALA
  • CoinsBank
  • B2BinPAY
  • SpicePay
  • And many more…

Request Technical Documentation

We’d be happy to discuss our integrations in more detail, but for security purposes our technical documentation is not public facing.

Contact us on 01302 513 000 or complete the form to request a call-back.

    ACCREDITATIONS

    keyivrLogoWhite
    Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

    LOCATIONS

    UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

    USA: 8th Floor, 100 Church St, New York, NY 10007

    USA: 901 S Mopac Expressway, STE 304 Building 1, Austin, TX 78731

    Moldova: Mitropolit Dosoftei St 112, Chișinău, Moldova