Key IVR's main area of expertise and focus is on Payment IVR systems and helping businesses and organisations cut down on inefficiency and outdated ways of collecting payments. We help realise their goals of reducing the time and money spent on taking and processing payments, through offering a fully-automated payment collection and processing system.
Our IVR designs are rigorously tested, and aligned with existing back-end systems to offer the caller a painless transaction process and make sure multiple transactions can be processed simultaneously. Thus, allowing more calls to be taken, 24 hours a day and 7 days a week.
Businesses and organisations find that for their initial outlay the rewards are reaped many times in terms of reduced caller waiting times, staff and management costs, greater productivity from workforce, increased customer satisfaction and an all round expedited process. We are able to handle payments for a variety of sectors and services ranging from Parking and PCN, to financial services through to local authorities.
Our PCI-DSS compliant payment platform is completely customisable, and currently depoloyed in solutions across the UK and through Europe.