IVR - Interactive Voice Response Systems with SMS text facilities

IVR’s are powerful tools at reducing customer wait time, automating processes and providing flexible and costs effective 24/7 services.

Now, using our powerful IVR platform, you can offer full SMS text integration with your IVR.

How does it work?

A typical IVR offers customer interaction through a touch-tone phone. The IVR platform from Intramation allows the customer the option to text in their command to a predetermined short code. The IVR captures their mobile number and uses this to respond.

What applications would this work for?

Just as a standard IVR can be used for services such as account balances, responding to promotions and registering interest in a product or catalogue, an SMS enabled IVR can be more flexible and engaging. Simply ask your customer to text in their account number or promotional code for an instant response, any time, any where.

Is it secure?

The SMS IVR is just as secure as a standard IVR. We can validate against just the details the customer sends, and even the mobile phone they text from.