Speech Recognition

More complex and advanced IVR systems will bring into play more sophisticated voice/speech recognition software, and if required an organisation can even utilise text-to-speech (TTS) to fully automate its outgoing messages. The latter does not rely on recording a range of possible responses to a customers query, but instead generates customised text responses and is able to read it back to the customer using an automated voice.

Utilizing speech recognition clearly sends out a very professional image of the company and is designed for organisations wanting to harness the latest in IVR technologies. Speech is not suitable for every IVR deployment, and we recommend that you to talk to one of our team of specialists to help them build the perfect solution for your business.