Outbound messaging IVR is an effective and efficient way of reaching more people in a reduced time than it would take if call centre agents would be making outbound calls to each and every customer or prospect.
The beauty of outbound messaging IVR is that your message can be delivered even when theres no one there, or they are not answering the phone. Furthermore, the pre-recorded voice can be customised according to your preferences and geared towards certain target audiences, thus making the message more relevant and increasing the chances of call backs.
The primary uses for outbound voice and SMS messaging include:
- Debt Collection
- Reminder Messaging
- Thank you greetings (i.e. season ticket holders)
Once a call has connected, the caller can be identified and passed directly into a call centre or payment IVR.Key features:
- Automatic voice and answer phone detection
- Scheduled call backs
- Real-time call rate control
- Fully customisable call flows
- Deliver live calls back to your call centre or IVR
- Present your CLI on outbound calls
To learn more about how your company can increase your efficiency, and profitability, whilst reducing costs with our Outbound messaging IVR, speak to one of our consultants today: 0845 6710051.