There are many reasons why companies and organisations would like more efficient process for handling inbound calls to make recurring payments. It’s hard to believe in this day and age that many organisations are still using costly and time consuming methods, to receive payments for their business, when things can be simplified and fast tracked through automated payment systems. When many people dial up to pay over the phone, they will be expecting to be guided through voice recorded prompts and use the digits on their phone to be directed further in order to make a payment. So why disappoint them?
By integrating our IVR systems and automating the recurring payments, you are guaranteed to reduce both the time and money spent on manually answering calls and getting staff to take payment from the caller. Furthermore, with Key IVR’s systems users can validate themselves for future payments using our in-built voice recording functions, contributing to a reduction in call times and allowing your business to be more efficient and minimize your overheads.
The recurring payments engine can be used for single future promise payments, or long term arrangements to settle an outstanding amount over a fixed period.
Customers are also using our engine as a cost-effect method of collecting repeat payments for subscriptions and membership fees.