Local Authorities are often inundated with calls, and a great deal of the time they can be handled through automated phone systems. Key IVR facilitates local government agencies and authorities to handle payment collections in the least amount of time possible, whilst still ensuring that a high quality of service is maintained. The benefits for any local authority wanting to use Key IVR's automated payment collection are clear:
- Receiving payments will no longer be reduced to daily office hours, and instead people can pay for council tax, utilities and so forth at a time that conveniences them.
- Reduces staff costs and optimizes existing staffs daily productivity. Staff will no longer be distracted with collection payment calls, and can instead utilise their time more effectively. Extra staff to take payments over the phone will no longer be required.
- Increases customer satisfaction as their request has been dealt with promptly and quickly.
- Callers can get access to all the information they require on the first call.
- PCI-DSS compliant systems to ensure card details are not captured in your call center.
Many local authorities are harnessing the effectiveness that automated payment collection systems present, and will often wonder how they managed before such inventions. If you represent a local authority and are interested in getting touch - Call Us Now On: 0845 6710051.