Consumer debt call centres can often bear the brunt of extremely disgruntled callers. The global economic downturn has certainly not helped matters. So now, its more important than ever to ensure that the systems and process in place deal with the calls as quickly and effectively as possible, so that callers feel treated fairly and grievances are not aggravated. Key IVR has helped many consumer debt companies improve their systems so that they can collect data and automate payments through our design, stringent testing and implementation of IVR systems. Now, callers are not given the run around, and can make payments easily and quickly without even having to speak to another human. This has clear benefits especially with debt, which can be a sensitive issue and some degree of anonymity on behalf of the debtor can be kept.
(Read our featured client case study on how we helped them achieve their goals)