Call Center Services
Its been known for sometime that many call centres are operating at inefficient rates and keeping callers waiting for inexcusable lengths of times. Its no wonder that many people detest ringing up for information or when wanting to make a payment and being put through to a call centre. Perhaps even worse for many people is knowing that their call is being rerouted to an overseas call centre, where further difficulties may arise and ultimately lead to higher caller drop-out rates and further vented frustrations - with the agent often bearing the brunt of it. Call centres, therefore, are increasingly opting in for automated systems whether it be for payment collection and processing, or for data collection to perhaps arrange call backs.
Key IVR has specialist expertise in helping call centres deal with new and existing enquiries in a fast, but efficient manner. Our IVR systems can be fully integrated with existing back-end operating systems, and ensure your call centre is operating at an optimum level of productivity. We have helped call centres reduce waiting times, increase the number of payments and enquiries served as well as improve customer satisfaction and provide updated transaction and data records on your systems.
Using our PCI-DSS compliant platform enables you to move your payment collection to a fully automated platform, removing the risk to collecting sensitive card details by hand.