There are many benefits to having data collected through an automated telephone system, especially when it comes to the collection of data. Too often call centre agents or personnel staff’s time will be taken up by having to ask a series of questions in order to obtain certain information from the caller. This is bound to hold up call queues and extend the length of an average call to longer than it needs to be. Both time and money can be wasted through this manual method. Imagine if you could speed up the whole process, so that callers can answer voice recorded questions by pressing on the telephone keyboards. The information could then be stored on your internal databases and accessed at any time. If it’s required the data collected could even be sent back to the caller via SMS.
The practical applications are endless, and the benefits are obvious - no more waiting in queues, multiple and more enquiries can be dealt with quickly, productivity of the call centre or personnel staff is increased, extended hours of business (data can be collected even after everybody has gone home) and quicker access to important information via daily reports is available. Data through our IVR systems can be collected for a variety of purposes, whether its for medical records for clinics, to conduct phone surveys or for market surveys, theres always data that needs to be collected from customers and callers - why not speed the process up and keep them happy?